Data Request Policy

Gig platforms like Uber, Bolt, Deliveroo collect large amounts of data from you to monitor your work. This can include information about your trips, earnings, ratings, locations, driving behaviour, app use and more. Companies use this data to decide whether and how much work you get, how much you earn and whether you are subject to disciplinary action.

 

You have a legal right to receive a copy of this data from platforms. Companies must also explain why they collect this data, who they share it with, and the logic behind any automated decisions they make about you.

 

At Worker Info Exchange, we submit these data requests (Subject Access and Data Portability Requests) on your behalf. We collect this data to support you and other workers to exercise your rights and challenge unfair decisions. 

 

When you make a data request with us, or share data with us directly, we may use this data in aggregate form with research partners for the purposes of data analysis. Our goal is to better understand the quality of work offered to workers so we can advocate for better and fairer treatment.

We may receive your data in different ways :

 

  1. You can fill one of the forms on our Request Data page to authorise Worker Info Exchange to submit data requests on your behalf. You also authorise us to file complaints on your behalf to the relevant authorities, if necessary.
     

  2. You may submit a data request to the platform on your own, and share the data you receive with us. If you would like assistance and support in sending a data request, contact us at research@workerinfoexchange.org

 

When you authorise us to request data, or share data with us directly, we will also share this notice with you for your records.

 

If you authorise Worker Info Exchange to submit data requests on your behalf, we may collect additional personal data from you. This is because platforms often request proof from us that we have your authorisation to request data.


We will never sell your data to third parties, or share it for any commercial purposes such as advertising or marketing.


 

Privacy and Data Protection

 

Worker Info Exchange will be the data controller for the purposes of the data you submit and the data we receive from platforms. You can contact us at : office@workerinfoexchange.org

 

If we receive data on your behalf, we will notify you within 30 days.

 

We may share aggregate data with certain third parties for purposes of research and data analysis on the work conditions listed above. Worker Info Exchange is also in the process of designing data governance structures, modelled on data trusts or data cooperatives, that can allow direct participation from workers in deciding questions about data sharing.

 

We retain your data for only as long as necessary to support your deactivation investigation, or in cases where we file complaints on your behalf, for as long as the complaint procedure is under way.
 

 

Your Rights

 

You have the right to request a copy of all personal data we have of you, as well as the right to seek rectification, or deletion of your data.

 

You also have the right to ‘port’ your personal data from us to another data controller.

 

You have the right to lodge a complaint before the relevant supervisory authority. You can find more information here.

 

If you would like to exercise any of these rights, you can contact : office@workerinfoexchange.org

 

We take all reasonable steps to process your data securely and privately. We employ various technical and organisational measures to minimise the risk of unauthorised access to your data. Data is encrypted where possible. This includes limiting internal access to your data to people with specific job responsibilities with respect to data. We conduct staff training to ensure understanding of and compliance with data protection obligations. 

Updated: 04 Feb 2022